PACE SeniorCare Services
Our Mission is to promote and sustain the independence of seniors wishing to remain in the community.
PACE is
Experienced Care
We are a comprehensive healthcare provider specializing in older adults. We pride ourselves on getting to know each of our patients personally. We take the time to listen to you and understand your needs.
PACE is
All-inclusive Care
Our dedicated and trusted team is here for you! Our services include head-to-toe care including medical, dental, occupational therapy, pharmacy, and more. We’ll drive you to all your medical appointments.
PACE is
Community Care
PACE is a trusted partner in the community, providing complete care for older adults so they can live at home, not in a nursing home.
PACE: Supporting Your Independence
PACE, short for Program of All-Inclusive Care for the Elderly, is a complete health care solution for seniors with disabilities or health challenges who want to continue living at home. This program provides everything you need in one place—from medical care and prescriptions to nutritious meals and transportation—all tailored to your unique needs so you can live safely and comfortably in your own home.
SeniorCare Enrollment & Eligibility
Enrollment
Enrollment is simple and convenient. One of our intake coordinators will visit the senior participant or caregiver at home to assess eligibility and schedule a visit to the Day Health Center. At the Center, you’ll meet our care team, receive a medical evaluation, and get a personalized care plan. Piedmont Health SeniorCare takes care of all the enrollment paperwork for you. Participants can choose to disenroll from the program at any time.
Eligibility
You are eligible for Piedmont Health SeniorCare services if you meet the following criteria:
- Age 55 or older.
- A resident of Alamance, Caswell, Chatham, Lee, Orange, or the 27278 zip code in Durham County.
- Nursing-home eligible.
- Able to live safely in the community at the time of enrollment with the support of PACE services.
The Typical Participant
According to the National PACE Association, the typical participant has the following characteristics:
- Average age: 80 years
- 75% are female
- Average participant has 7.9 medical conditions, many of which are chronic
- 2.7 limitations in Activities of Daily Living, such as grooming, feeding, and bathing
- 49% have been diagnosed with some form of dementia
- 93% remain at home
- The majority are Medicare/Medicaid-eligible
Senior Care Services
Homecare
Medical
Medication Management
Therapy
Transportation
Additional Services
- Primary Care
- Care Coordination
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Recreational Therapy
- Nutritional Counseling
- Transportation
- In-Home Care
- Prescriptions
- Over-the-Counter Medications
- Dietitian
- Dental Services
- Recreation
- Activities/Exercise
- Adult Day Health Center
- Social Services
- Respite Care
- Caregiver Education
- Mental Health Services
- Personal Care Services
- Meals & Snacks
SeniorCare Team
- Physicians: Specialists in geriatric care who provide thorough evaluations, manage chronic conditions, and tailor treatment plans to the needs of older adults.
- Nurses: Compassionate caregivers who build close relationships with participants and monitor for health changes.
- Social Workers: Trusted advocates who help participants and families navigate resources, care planning, and emotional support.
- Pharmacist: Oversees medication safety, accuracy, and effectiveness while helping manage complex prescriptions and prevent interactions.
- HomeCare Coordinators: Oversees all in-home care services to ensure participants receive safe, high-quality support in the comfort of their homes.
- Team Directors: Provide leadership and oversight for the PACE Center’s daily operations, ensuring high-quality, coordinated care across all disciplines. They foster collaboration among team members and maintain a welcoming, participant-centered environment.
- Recreational Therapist: Leads therapeutic activities designed to promote physical, mental, and social well-being in a fun, engaging environment.
- Dietitians: Plan balanced meals that support health goals, dietary needs, and chronic condition management.
- Personal Care Assistants: Provide hands-on support with bathing, dressing, grooming, and other personal care needs at home and in the Day Center.
- Rehabilitative Therapists (Including Physical & Occupational Therapies): Physical and occupational therapists help participants maintain independence, mobility, and safety at home.
- Transportation Staff: Trained drivers provide door-to-door transportation to specialty medical appointments and the Day Center.
What does PACE SeniorCare Cost?
- The PACE model is primarily funded through Medicare and Medicaid to deliver comprehensive, coordinated care. If you are eligible for Medicare and/or Medicaid, all medically necessary services may be covered.
- Participants who qualify for Medicare only will be responsible for a fixed monthly premium. Seniors who do not qualify for either program may still participate as private-pay enrollees.
- Upon enrollment, participants agree to receive all health care services exclusively through Piedmont Health’s network of providers. Services received outside the network or without prior authorization may not be covered, except in cases of emergency.
- Participation in PACE is entirely voluntary, and individuals may disenroll from the program at any time.
Pittsboro
163 Chatham Business Dr
Pittsboro, NC 27312
- Main (919) 545-7337
- Toll Free (877) 714-2100
- TTY (800) 735-2962
- FAX (919) 545-7338
Center Hours
On-Call Services
Available 24 hours a day, 7 days a week.
Ciara Chavis, MSW, LCSWA
Michael Hrdlicka
Lindsey Green, PharmD
Sabrina Inman
Morgan Scearce
Christina Plamann
Megan de Mariano, MD
Lynette Flauhaus
Amy Lamb
Michael Trollinger
Ana Bonilla
April Talton
Charity Elixson
Cierra Kelley
Jacob Elliott
Katherine Evans
Nicole Brown
Michelle Boggs
Nadiyah Thavychith
Olivia Castleberry
Sharon Williams
Tasha Williams
Tonetta Sykes
Karla Brockmeier
Bobbie Wicker
Madison Benoit, MSC, RDN, LDN
Laura Layton, MSW
Laura Rader
Burlington
1214 Vaughn Road
Burlington, NC 27217
(Directions) *Second Floor*
- Main (336) 532-0000
- Toll Free (877) 714-2100
- TTY (800) 735-2962
- Fax (336) 532-0001
Center Hours
On-Call Services
Available 24 hours a day, 7 days a week.
Mary Mouw, MD
Michelle Harris, MSW
Alexis Watson, MSW
Leslie Herring
Toni Lujan, LRT
Gabriel Illes, PT
Caroline Chappell, PharmD
Kimuria Snipes, MSW
Ametria Watts
Artricias Umstead
Brenda Bumpass
Cathrine Balentine
Clova Crisp RN,
Cristal Barrow
Denise Faulk
Denise Wicks
Frank Little
Kaminda Graves
Katelin Sawyers
Lisa Jordan
Michael Trollinger
Nicole Thompson
Valerie Zollicoffer
Carolyn Johnson, PT
Emma Sayers MPH, RDN, LDN
Tracy Belles
Anthony Aldridge, CNA
Parris Mial, MSW
Irina Teixeira
A Look Inside our PACE Centers
Send us a message!
"*" indicates required fields
Non-Discrimination Policy
Discrimination is Against the Law
Piedmont Health SeniorCare complies with applicable Federal and state civil rights laws and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, religion, sex, age, sexual orientation, marital status, registered domestic partner status, military status, mental or physical disability, medical condition, genetic information, or source of payment. Piedmont Health SeniorCare does not exclude people or treat them differently because of race, ethnicity, color, national origin, ancestry, religion, sex, age, sexual orientation, marital status, registered domestic partner status, military status, mental or physical disability, medical condition, genetic information, or source of payment.
Specifically, Piedmont Health SeniorCare:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Piedmont Health SeniorCare Health Plan Associate at 877-714-2100 [TTY: 800-735-2962], Fax at 336-506-0440, or email at contact@piedmonthealth.org.
If you believe that Piedmont Health SeniorCare has failed to provide these services or discriminated in another way on the basis of race, ethnicity, color, national origin, ancestry, religion, sex, age, sexual orientation, marital status, registered domestic partner status, military status, mental or physical disability, medical condition, genetic information, or source of payment, you can file a grievance and/or appeal with:
ATTN: Health Plan Associate, 1214 Vaughn Road, Burlington, NC 27217 877-714-2100 [TTY: 800-735-2962], Fax at 336-506-0440, or email at contact@piedmonthealth.org.
You can file a grievance and/or appeal in person or by mail, fax, or email. If you need help filing a grievance and/or appeal, any Piedmont Health SeniorCare staff member or the Piedmont Health SeniorCare Health Plan Associate is available to help you.
ATTN: Health Plan Associate, 1214 Vaughn Road, Burlington, NC 27217 877-714-2100 [TTY: 800-735-2962], Fax at 336-506-0440, or email at contact@piedmonthealth.org.
Use the link below to the CMS 1696 form to appoint a representative to act on your behalf for your claim, appeal, grievance, or request. By signing the form and appointing this representative, you agree that the representative will be the main contact and have the authority to make requests, present evidence, get information, and receive all communication about your action. https://www.cms.gov/medicare/cms-forms/cms-forms/cms-forms-items/cms012207.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.
PACE Patient Rights information can be found HERE.
CMS Approved – December 2, 2025