PHS Mission & Vision

As an ardent supporter of our communities, Piedmont Health proudly:

• Provides comprehensive health care and supportive services
• Accepts most insurance plans and offers adjustable fees based on ability-to-pay
• Serves a high-need community (designated a Medically Underserved Area or Population) in addition to normal-risk or need populations
• Provides PACE services through our SeniorCare locations, which are certified by CMS (Centers for Medicare and Medicaid Services) and the State Department of Health and Human Services

Our Culture

By consistently following and demonstrating these core principles amongst our patients and our care team, we support the people of our communities in a compassionate, supportive way by establishing:

• Collaboration: We foster deep partnerships across disciplines, departments, and communities – working side-by-side with patients
  and partners to co-create solutions that meet real needs and drive meaningful impact.
• Communication: By sharing information with purpose and listening with intention, we strive for understanding, work to reduce confusion
  and strengthen relationships across teams, clinics, and communities.
• Community: Our care is shaped by presence – sustained involvement in local life, a commitment to showing up when and where
  we’re needed most, and ensuring care is always in reach.
• Compassion: By listening closely and responding with empathy, we create welcoming spaces where people feel safe, seen, and
  supported in every stage of their health journey.
• Integrity: Our standards are shaped by accountability, ensuring that our actions reflect our mission, our commitments are kept,
  and our reputation is built on consistency and follow-through.

What is a “Patient-Centered Medical Home”?

Patient-Centered Medical Home (PCMH) is a primary care delivery model where the patient partners with their care team to coordinate and manage their care.  In the PCMH Model, the care team uses research-based care to assist with decisions.  The patient is involved in planning their care with the care team and to set achievable goals. The care team measures and plans activities for the improvement of care and to meet the patient’s needs. The PCMH model focuses on delivering to patients the right care at the right time. The model improves the patient experience and access to care, reduces the cost of health care, provides better communication, promotes team-based care, and improves the quality of care delivered to the patients.

The core functions and attributes of PCMH:

1. Patient-Centered Access: Being available to patients when they need to communicate with their provider or health care team. Accommodating patient needs by opening early, having hours after 5pm, and opening on Saturdays.  Providing 24/7 access to clinical advice via telephone or online.
2. Team-Based Care: Care team members working together to offer you the best care possible. This team is made up of Doctors, Physician Assistants, Nurse Practitioners, Nurse Managers, Nurses, Medical Assistants, Behavioral Health Consultants, Nutritionists, Care Managers, and Patient Care Coordinators.
3. Population Health Management: Shifting the focus of care towards whole health (not just alleviating the immediate issue) by including prevention, wellness, chronic, and acute care.
4. Care Management and Support: Being responsive to other needs along with your medical needs and supporting you throughout. Involving you in making care plans and guiding you in self-care.
5. Care Coordination and Care Transition: Committing to meet all the physical and behavioral health needs and coordinating care across all care services. Examples include but are not limited to hospitals, specialty care, community services, and follow-up.
6. Performance Measurement and Quality Improvement: Maintaining higher standards of quality and a commitment to monitoring our progress so that we can offer exceptional services to our patients.

Piedmont Health as Your Medical Home

To serve you as your medical home, our mission is to offer you patient-centered quality care with a better experience every time you visit us, focusing on the health of the whole person, and the integrated with behavioral health.